At Amandine Desserts, each product is handcrafted and made to order with care and attention to quality.
Custom Cakes & Specialty Orders
Because custom cakes and specialty desserts are prepared specifically for each customer, cancellations or modifications may be limited once production has begun.
We kindly ask customers to contact us as soon as possible regarding any cancellation request. Depending on the timing and status of the order, partial or full refunds may not be available.
Standard Orders
For standard online orders, cancellation requests must be submitted before preparation begins. Once an order has been prepared or picked up, refunds may not be available.
Product Quality
Customer satisfaction is very important to us. If there is an issue with your order, please contact us promptly with details and, if possible, photos of the product so we may review the situation and work toward an appropriate resolution.
Pickup & Delivery
Customers are responsible for collecting orders at the scheduled pickup time or providing accurate delivery information. Amandine Desserts is not responsible for issues resulting from incorrect information or delayed pickup.
Allergies
Our kitchen handles common allergens including nuts, dairy, eggs, wheat, and soy. While we take care in preparation, we cannot guarantee an allergen-free environment.
Contact Us
For questions regarding cancellations, refunds, or order concerns, please contact us through our website at http://www.amandinedesserts.com.
This policy may be updated periodically without prior notice.